UNPARALLELED CONSISTENCY
Tired of inconsistent cleaning?
Are you sick of one too many missed cleans? Or maybe it’s one too many unanswered emails? Or even that spot on floor that keeps getting missed, no matter how many times you ask?
These are the issues we hear regularly from office managers looking for new cleaners, and often it’s all about issues with systems, management and governance. These include:
- Using out-dated methods such as cleaner books
- Not having cover cleaners available
- No account managers
- Lack of clear escalation procedures
- Lack of dedicated quality assurance team
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How does CMOS fix it?
The key to our consistency is our excellent training and multiple layers of quality assurance, so there are always multiple eyes seeing the job the cleaners are doing. We don’t just have night cleaners taking care of our clients’ offices, we have day cleaners, supervision and quality assurance teams, and account managers who actually visit your site.
With this big team, we also have lots of people who can cover clean, so if a cleaner calls in sick at the last minute, there are multiple people who can cover the site.
Whether it’s the supervisors, account managers or even our CEO, someone will come down and clean your office!
To ensure our clients are incredibly happy with their cleaning, we send out net promoter score requests every 4 months and maintain a world-class NPS score.
Our feedback isn’t limited to that though, we love hearing from our clients whenever they want to get in touch!
What sets CMOS apart?
There are a few key things that sets CMOS apart from other cleaning providers, including:
- We are not a franchise, there is a clear line of escalation all the way up to the CEO.
- All of our cleaners are employees, not contractors. They receive all the rights employees deserve.
- Over 150 cleaners, many of whom are eager to cover clean.
- A team of day cleaners.
- A dedicated supervision and quality assurance team.
- A proactive team of account managers.
- A ticketing system for managing our jobs, including extra requests, callbacks, etc.
ESG in the cleaning industry
Going beyond the bare minimum ESG benchmarks is at the heart of everything we do. That’s how CMOS deliver amazing, consistent cleaning, every time.
- We use sustainable cleaning products and procedures.
- We plant a tree each year for every new contract.
- Strict adherence to the Modern Award, at a minimum.
- We avoid exploiting our cleaners by underquoting on time.
- We have an active Anti Modern Slavery policy.
- We follow a Diversity and Inclusion policy.
- Staff bonuses, rewards, incentives, and free flu shots.
- Career progression opportunities, from casual cleaners to back office management.
- Our lean management team means cleaners have a direct line of communication, all the way to the CEO.
- Scheduled check-ins of sites AND staff, ensuring happy cleaners and consistent cleaning.
