SAME DAY RESPONSE
SERVICE GUARANTEE
The main reason so many office, property and facility managers choose CMOS is our world-class communication. We never leave our clients waiting by the phone hoping for a response, our Account Managers are proactive, consistent and responsive. Many of our current clients got sick of the unanswered emails, ignored calls and ghosted texts.
Here at CMOS our word means something, so we don’t just say we will respond to your communications promptly, we guarantee it.
We love when our clients get in touch with us so we know we’re exceeding expectations, and we make sure we respond every time.
The three pillars of CMOS’s service offering are consistency, reliability and responsiveness, so if those matter to you as well, we’d love to be your new cleaning partner.
If you contact us, we will respond on the same business day
or we’ll shout the coffee*
Say goodbye to your
CLEANING WORRIES!
*Terms and Conditions
If you contact us (by email, telephone or SMS), we will respond on the same business day – or we’ll shout the coffee
Our promise applies where you are an existing customer and have not given us notice of termination
You contact us before 4pm, Monday – Friday (excluding public holidays). If you contact us after 4pm, or on a weekend or public holiday, we will respond on the next business day.
Our promise to respond means if you contact us on Monday – Friday, you will receive an email, telephone call or SMS from us by 6pm that business day. It does not mean your issue will be resolved the same business day.
If you contact us on the weekend, or on a public holiday, we will respond by the end of the next business day
If we break our promise:
we will deliver takeaway coffees for your team up to the value of $100, on a day and at a time agreed with you
we are not obliged to pay cash in lieu of coffee
We may alter or withdraw our promise at any time, without notice
