WORLD-CLASS RESPONSIVENESS
Left waiting for a response?
We regularly hear from new clients about the issues they’ve faced with other cleaning providers, usually they are centred around a common theme, responsiveness. These issues include:
- Lack of replies
- Issues not being fixed
- Slow responses
- Bad communication
Want to test our responsiveness? Get in touch today!
Get in touch!
Our Google reviews
What CMOS does differently
Responsiveness stands as one of CMOS’s key differentiators, because we know there’s nothing worse than a service provider that won’t respond! To ensure you’re never left without a response we do several things:
- All of our clients are assigned a world-class account manager
- Your account manager will be reachable 24/7
- You can use your preferred method of communication
- Your account manager will check in regularly to ensure everything is running smoothly in your office
Want to see what our clients say about our responsiveness? Check out our Google reviews!
Our promise to you
Whether it’s a phone call, SMS or email, our account managers will respond the same day, in fact we guarantee it!
We have a “Same day response or coffees on us” guarantee
We also set many of our targets around our responsiveness including:
- 99% overnight resolution of cleaning issues and photos emailed to client before 9am the following day, and
- 90% of day-time callouts being resolved within 90 minutes.
Interested in seeing what else CMOS does best? Check out our Capabilities Statement!
Download Capabilities Statement
