UNPARALLELED CONSISTENCY
Tired of inconsistent cleaning?
Are you sick of one too many missed cleans? Or maybe it’s one too many unanswered emails? Or even that spot on floor that keeps getting missed no matter how many times you ask?
These are the issues we hear regularly from office managers looking for new cleaners, and often it’s all about issues with systems, management and governance. These include:
- Using out-dated methods such as cleaner books
- Not having cover cleaners available
- No account managers
- Lack of clear escalation procedures
- Lack of dedicated quality assurance team
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How does CMOS fix it?
The key to our consistency is our excellent training and multiple layers of quality assurance. We don’t just have night cleaners taking care of our clients’ sites, we have day cleaners, a supervision and quality assurance team, and account managers. So there are always multiple eyes seeing the job the cleaners are doing.
With this big team, we also have lots of people who can cover clean, so if a cleaner calls in sick at the last minute, there are multiple people who can cover the site.
Whether it’s the supervisors, account managers or even our CEO, someone will come down and clean the site!
To ensure our clients are incredibly happy with their cleaning, we send out net promoter score requests every 4 months and maintain a world-class NPS score.
Our feedback isn’t limited to that though, we love hearing from our clients whenever they want to get in touch!
What sets CMOS apart?
There are a few key things that sets CMOS apart from other cleaning providers, including:
- We are not a franchise, there is a clear line of escalation all the way up to the CEO.
- All of our cleaners are employees not contractors. So they are given all the gear they need and receive all the rights employees deserve.
- Over 150 cleaners, many of which are eager to cover clean
- A team of day cleaners
- A dedicated supervision and quality assurance team
- A full team of account managers
- A full CRM system for managing our jobs, including all site information, extra requests, contact details etc.
ESG in the cleaning industry
CMOS manages to maintain such a consistent service due to our focus on governance and social responsibility.
By treating our cleaners right, they are stoked to stay with CMOS and we don’t get unexpected absences. They’re also more likely to help by cover cleaning and feel proud to do an awesome job.
With clear communication channels, our cleaners can feel empowered to raise issues and know someone is listening to them.
All of this leads to our clients receiving a better service, and comfort knowing their cleaners are some of the happiest and best treated in the industry.
